Refund and Returns Policy
Thandi Share Publishing
Website: https://thandishare.com
Email: thandishare@gmail.com
Last updated: 19 October 2026
1. Overview
Thank you for supporting Thandi Share Publishing.
We create English–isiZulu educational books and learning resources for children.
Our products are available through different purchasing channels. Refunds, returns and customer support depend on where you purchased your product.
This policy explains how to request assistance with digital products purchased directly from our website and where to obtain support for printed books purchased through external retailers.
Your rights under applicable South African consumer protection laws remain unaffected.
2. Digital PDF Books Purchased from Thandi Share
Our website sells downloadable digital products, including storybooks, activity workbooks, teacher guides and educational collections.
These products are supplied electronically and do not require physical shipping.
Please review the product description and format before completing your purchase.
Because digital files can be accessed or downloaded after purchase, we do not generally offer refunds for a simple change of mind once the digital content has been supplied, except where required by applicable law.
This does not affect your statutory rights, including any applicable cancellation, cooling-off or remedy rights.
3. Problems with Downloads or Digital Files
We want you to receive the educational resources you have purchased.
Please contact us if:
- Your payment was successful but you did not receive your download link.
- Your download link does not work.
- Your PDF is damaged, incomplete or cannot be opened.
- You received the incorrect digital product.
- You were charged more than once for the same order.
Email thandishare@gmail.com with your order number, purchase email address and a brief description of the problem.
We will investigate and, where appropriate, provide a working download, the correct file or another suitable remedy, including a refund where required by law.
4. Refund Requests for Digital Purchases
Refund requests for purchases made directly through thandishare.com should be sent to:
Please include your order number, purchase date and reason for the request.
We will review each request in accordance with the circumstances and applicable consumer protection legislation.
Where a refund is approved, it will ordinarily be processed through the original payment method where supported. The time taken for funds to appear may depend on the payment provider and your bank.
5. Printed Books Purchased from Amazon
Our printed books may be available through Amazon.
If you purchase a printed Thandi Share book through Amazon, your order, payment, delivery and return request are handled through the relevant Amazon retailer or seller arrangements.
For delivery problems, damaged books, incorrect items, cancellations or refunds, please contact Amazon through your order history.
Amazon: https://www.amazon.com
Sign in to your Amazon account, open Your Orders, locate the purchase and select the available order support or return option.
Amazon’s applicable return and refund policies govern the retailer’s process, subject to your statutory rights.
Thandi Share Publishing can assist with questions about the educational content of our books but does not directly process refunds for payments collected by Amazon.
6. Printed Books Purchased from Takealot
Our printed books may also be available through Takealot in South Africa.
If you purchase a printed Thandi Share book through Takealot, please contact Takealot directly for order-related assistance, including delivery problems, damaged books, incorrect items, returns or refunds.
Takealot: https://www.takealot.com
Sign in to your Takealot account, locate the relevant order and use the available return or customer support options.
Takealot’s applicable return and refund procedures govern the retailer’s process, subject to your statutory rights.
Thandi Share Publishing does not directly process refunds for payments collected by Takealot.
7. Purchases Made Through Different Platforms
Please contact the platform where your payment was completed:
- Thandi Share website: Digital PDF purchases — thandishare@gmail.com
- Amazon: Printed books purchased through Amazon — contact Amazon through your order.
- Takealot: Printed books purchased through Takealot — contact Takealot through your order.
If you are unsure where you purchased a product, please check your order confirmation email or payment receipt.
8. Your Consumer Rights
Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded under applicable consumer protection legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act where applicable.
9. Contact Us
For questions about Thandi Share digital products, download difficulties or educational content, contact:
Thandi Share Publishing
Email: thandishare@gmail.com
Website: https://thandishare.com
Please allow a reasonable period for us to investigate and respond to your enquiry.